Cashless to classless: a case study of the role of technology and the state in E-payments at Lazada and Shopee in the Philippines

Authors

  • Mary Charmaine Limpiada Lyceum of the Philippines University. Manila, MNL, Philippines
  • Rinette Ramos Lyceum of the Philippines University. Manila, MNL, Philippines https://orcid.org/0009-0009-4061-0448
  • Jessa Frida Festijo Lyceum of the Philippines University. Manila, MNL, Philippines https://orcid.org/0000-0003-3612-0277
  • Joanna Juvyjoy Rojo Lyceum of the Philippines University. Manila, MNL, Philippines
  • Bethzaida Mary Joy Dela Cruz Lyceum of the Philippines University. Manila, MNL, Philippines https://orcid.org/0009-0001-4259-4527
  • Michelle Lei Victorino Lyceum of the Philippines University. Manila, MNL, Philippines https://orcid.org/0009-0005-6856-8924

DOI:

https://doi.org/10.48017/dj.v9i3.2871

Keywords:

e-payments, classlessness, MSMEs, digital literacy

Abstract

This paper is about how E-Payment systems in online marketplaces such as Shopee and Lazada contribute into the transition towards cashless transactions. Through these technological advances, it is seen to give greater availability for people at all social classes to access financial services such as online payment or transactions without the traditional maintaining fees that are seen in institutional banks. As for methodologies, the data gathering was proceeded with one-on-one interviews for consumers and MSMEs, while Focus Group Discussion is done for government offices with the usage of thematic analysis to treat the coded themes from interviews. Results showed greater access to financial services rendered support for all social classes in the case of the usage in LazadaWallet and ShopeePay and its intermediary medium GCash. One of the major challenges is technicalities within the apps associated and internet connection. Digital literacy also stood as a threat for respondents to fully understand and utilize the benefits that e-payment systems offer. The following data implied that the growth of e- payments to support and uplift the lives of lower social classes heavily relies on the development of technological infrastructure of e-payments and internet system providers. Integrated curriculums, programs, and seminars for technological education are also recommended so that persons of all ages can utilize the services. Multilateral agreements or talks must also be held if Shopee and Lazada sellers must be entitled to taxes as most of the products are also diverse of its origins.

Metrics

Metrics Loading ...

Author Biographies

Mary Charmaine Limpiada, Lyceum of the Philippines University. Manila, MNL, Philippines

0009-0009-1228-7217; Lyceum of the Philippines University. Manila, MNL, Philippines. Email: limpiadacharmaine8@gmail.com

Rinette Ramos, Lyceum of the Philippines University. Manila, MNL, Philippines

0009-0009-4061-0448; Lyceum of the Philippines University. Manila, MNL, Philippines. Email: rinetteramos@gmail.com

Jessa Frida Festijo, Lyceum of the Philippines University. Manila, MNL, Philippines

0000-0003-3612-0277; Lyceum of the Philippines University. Manila, MNL, Philippines. Email: frida.festijo@lpu.edu.ph

Joanna Juvyjoy Rojo, Lyceum of the Philippines University. Manila, MNL, Philippines

0000-0003-0857-4810; Lyceum of the Philippines University. Manila, MNL, Philippines. Email: joanna.rojo@lpu.edu.ph

Bethzaida Mary Joy Dela Cruz, Lyceum of the Philippines University. Manila, MNL, Philippines

0009-0001-4259-4527; Lyceum of the Philippines University. Manila, MNL, Philippines. Email: bethzaida.delacruz@lpu.edu.ph

Michelle Lei Victorino, Lyceum of the Philippines University. Manila, MNL, Philippines

0009-0005-6856-8924; Lyceum of the Philippines University. Manila, MNL, Philippines. Email: michelle.victorino@lpu.edu.ph

References

Anderson, L. (2021). The global trend of electronic payment systems. International Journal of Finance and Banking, 15(2), 145-160.

Bangko Sentral ng Pilipinas. (2020). Electronic payment systems in the Philippines. Retrieved from https://www.bsp.gov.ph/e-payment-systems

Brown, M. (2019). The adoption of cashless payment methods in businesses. Journal of Financial Innovation, 35(4), 487-502.

BSP (Bangko Sentral ng Pilipinas). (2021). E-Payments in the Philippines. https://www.bsp.gov.ph/

Chan, W. (2019). Experimenting with E-Payment Models and Frameworks in the Philippines. Journal of Digital Commerce, 8(2), 167-182.

Cohen, J. S. (1978). The achievements of economic history: The Marxist school. The Journal of Economic History, 38(1), 29-57.

Davis, R. (2020). Making transactions with electronic payment services. Journal of Online Banking, 24(4), 421-435.

Doe, J. (2028). The Challenges of E-Payment System Fragmentation in the Philippines. Journal of Financial Technology, 15(3), 123-138.

Garcia, M. (2020). The Role of E-Payments During the COVID-19 Pandemic in the Philippines. Journal of Economic Resilience, 4(1), 78-92.

Gomez, L. (2020). Uncertainty in E-Payment Regulation and Its Impact on Economic Output. Philippine Economic Review, 17(4), 312-326.

Gomez, P. (2022). The role of Lazada and Shopee in online shopping in the Philippines. Philippine Journal of E-commerce, 10(1), 87-102.

Johnson, S. (2020). E-payments and economic security during the COVID-19 pandemic. Economic Studies, 28(3), 301-315.

Jones, A. (2020). The role of computer technology in enhancing marketing strategies. Journal of Business Technology, 18(2), 112-125.Lazada. (2021). Payment methods on Lazada. Retrieved from https://www.lazada.com/payment-methods

Lee, S. (2021). Stagnation in the Philippine E-Payment Landscape. Journal of Financial Innovation, 12(4), 231-245.

Macmillan, A., & Blechman, S. (2019). Cross-Border Remittances in the Context of Philippines and Malaysia. Journal of International Payments, 14(3), 87-102.

National Credit Union Administration. (n.d.). Types of electronic payment systems. Retrieved from https://www.ncua.gov/electronic-payment-systems

Rodriguez, E. (2021). Mitigating Risks in E-Payment Systems for Building Trust. International Journal of Digital Transactions, 9(1), 11-25.

Smith, A. (2019). Trust, Technology Aversion, and Infrastructure Challenges in E-Payments: A Philippine Perspective. International Journal of Digital Finance, 7(2), 45-60.

Smith, J. (2021). The impact of computer technology on everyday life. Journal of Technology

and Society, 45(3), 231-245.

Tan, R. (2018). Regulation in the Free Market: Implications for E-Payments in the Philippines. Philippine Economic Journal, 25(3), 56-70.

World Health Organization. (2020). COVID-19 and the need for contactless transactions. Retrieved from https://www.who.int/covid-19/contactless-transactions

Downloads

Published

2024-07-15

How to Cite

Limpiada, M. C., Ramos, R., Festijo, J. F., Rojo, J. J., Dela Cruz, B. M. J., & Victorino, M. L. (2024). Cashless to classless: a case study of the role of technology and the state in E-payments at Lazada and Shopee in the Philippines. Diversitas Journal, 9(3). https://doi.org/10.48017/dj.v9i3.2871